AKU Returns Policy

Teamwear

It is important to us that you are happy with your AKU products and services. If there are manufacturing or design issues, please provide written notice to info@akuonline.com of any claims determined upon reasonable inspection of products within 7 days of receiving.

Manufacturing faults are errors in the structure or integrity of the clothing before wearing including but not limited to incorrect size (ie you ordered a Large but received a Medium), loose stitching, permanent marks or damage that is not normally part of the product.

Design faults include but are not limited to incorrect name and number printing, missing design features as agreed on the final mockup, large variations of colour not agreed on the mockup. Please note there may be minor variations between teamwear mockups and printed uniforms, such as sizing, colour, and finishing. AKU will inform you if we expect significant changes from the final mockup designs.

We ask that since receiving the product they were stored appropriately, returned in the same condition as received and you can provide proof of purchase in order - otherwise the refund policy is nullified.

Of course, we cannot provide returns or refunds based on a change of mind. Also, we will not replace teamwear that does not fit if we have provided the size ordered. We highly recommend you refer to the size page or discuss sizing with the AKU team beforehand.

Lastly, AKU cannot be held liable for any claims of infringements of patents or designs on products designed according to your specifications.

Casual Wear

Our general policy lasts 7 days. If 7 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. However Please contact us immediately if there are any concerns as we'd love to try our best to find a resolution for you.

Refunds (if applicable)

Once your return is received and inspected, we will contact you for the approval or rejection of your refund.
If You are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@akuonline.com.

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@akuonline.com.

Shipping

To return your product, send us an email at info@akuonline.com
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If You are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We love to help out with any issues that you may have. Please contact us as soon as it's convenient for you. Email us info@akuonline.com or message us on Facebook https://www.facebook.com/akuaustralia/