FAQs

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How do I make a teamwear order?

There are a few options to start a teamwear order. You can select a predesigned template here or start a custom design here. An online form will be sent to our team who will start to design a kit for you. Or you can always just Facebook message us here or email us here and tell us what kind of design you're looking for. If you're happy with the free mockup we give you we will provide the total cost amount and can start the process of getting further information of what you need such as player numbers and names. There is no obligation to continue the order if the manufacturing process has not proceeded. 

How many logos and sponsor images can I add?

You can add an unlimited number of logos whether its sponsor, team or any other images you'd like on your teamwear without extra costs. The higher the image quality and format, the better the logo will print. We will notify you if your image provided needs to be a higher resolution or quality. 

How much are adding player names or numbers?

Player names and numbers can be added at no extra costs. In addition we're happy to place or repeat them in any locations on the jersey or shorts. When you are happy to proceed with your order we will provide a form for you to complete for the names and numbers to print. 

Will the seperate goalkeeper design cost extra?

A goalkeeper kit with completely different colour (and possibly design) will be added at the same cost as the standard kits.

I have a very specific design in mind. Can you create a design from my own mockup?

We can recreate a mockup based on designs and colour requests you provide. We can work from photos, 2D mockups or live examples of jerseys you are inspired from. Whatever your requests are, we will find a way to make it work for you. 

I'd like to make some changes to the Template design, will I be charged extra?

We are happy to make a small amount of edits to the Templates design but if we feel your changes are a Customs level we will always discuss it before adding charges.

Do you design logos?

Occasionally we can design very basic logos but we recommend contacting our Head Designer Kui personally for this service. Find him at his instagram @kmu.designs.

How much do long sleeves cost?

Long sleeves are an extra $5 per jersey. You can mix long sleeve orders within the regular short sleeve orders. 

I need more information on sizes and cuts.

View our size chart here. Our teamwear ranges from Men's and Women's cuts from XS to 2XL and Kid's cuts. No different charges between short sleeve and sleeveless, Men's and Women's and the different sizes. Requests for sizes outside of these can be discussed. More information will be provided soon. 

What socks do you offer?

We offer athlete-level high grip socks in a large range of colours for socks to match your kit. View some of them here

Do you have any samples? I'd like to see some designs, feel the material or check sizes for a good fit.

We'd love to help you out any way we can. Find us at our office or we can catch up at one of the futsal centres. Email us on info@akuonline.com or send us a message through our Facebook to arrange a time and day. You can also view our Gallery to see some of our designs or our Kit Sizing page.

How much does your teamwear cost?

Custom Orders: $50 per jersey only, $65 per jersey & shorts, $75 per jersey, shorts & socks.

Template Orders: $40 per jersey only, $55 per jersey & shorts, $65 per jersey, shorts & socks.

More information on our prices here. No costs for mockups, delivery or hidden taxes.  

What methods of payment do you accept?

You can pay with most common forms of online payment including PayPal and Google pay. We also accept credit card vpayments with VISA, MasterCard and American Express. If you'd like to pay with cash or other forms contact us and we'll find a solution.  

What currency is your prices in?

All our prices are in Australian dollar ($AUD). 

Do you offer discounts on bulk items?

Let's talk a deal! Email us on info@akuonline.com or message our Facebook here and lets us know what you have in mind. We will do our best to give you a competitive price. 

Can I pay in instalments?

We require a deposit before we begin the manufacturing process. The remaining costs can be in instalments so let us know what works best for you.

How much is your delivery for off court products?

Standard delivery in Australia costs $9 and the delivery time may take up to 5 working days (10-15 working days for custom designs). Deliveries sent on a standard Australia Post tracked service. After warehouse dispatch your shipping confirmation email will contain tracking information. Delivery time starts from the moment an order has been received and processed.We aim to ensure speedy delivery of your orders, but unforeseen circumstances may delay arrival. If dispatch times are extended you will be notified as soon as possible. We aim to keep delays as minimal as possible. 


AKU Teamwear is not responsible for incorrect details your provide, including postal address. Please contact as immediately you believe the address you have provided is incorrect. By placing the order you, the buyer, consent to payment being charged to your credit card or PayPal as per your order.

What is the expected delivery time for teamwear?

Templates and Customs Teamwear take the same time for delivery, which is 4 weeks from final design confirmation. Under special circumstances we can deliver earlier depending on the design and quantity. We will keep you informed on any updates to your delivery.

Where do you deliver to?

We currently kit teams in all states and territories across Australia. We also deliver globally. Charges will be dependant on the weight and size of the order as well as destination.

What is your refund policy for off court products?

Requests for a refund, return or exchange will be fulfilled for up to 7 days from time of receiving order. After the 7 day period, requests may be rejected and sent back to the original delivery address. Please contact us for any further information. A request form must be completed with the returned items, please email info@akuonline.com for a copy. If your product is defective, email info@akuonline.com including photos to demonstrate the fault. If deemed defective we may ask you to return the item for quality control purposes, which you will be reimbursed for. The following items will not be offered refunds or exchanges in any form: customised products, washed items, damaged or dirty items, or used items.

What is your refund policy for teamwear?

Issues with Teamwear purchases (Templates or Customs) will be discussed to ensure you're given the best customer experience. We will strive to compensate for errors on our behalf such as printing errors, size errors and untimely deliveries beyond what was communicated.  AKU has stringent quality control processes that we improve on a continual basis to ensure efficient and accurate delivery. Let us know ASAP if there's anything at all you're not happy with your teamwear at info@akuonline.com.

What is your recommended washing instructions for my teamwear or off court purchase?

Turn garment inside out, in a cold or warm wash. Use mild detergent, avoid bleach and fabric softener. Dry hang in shade. Do not iron directly on off court prints. Iron with steam or use steamer if possible. Do not dry clean. Tumble dry on low heat.

Can we order an extra kit for an old purchase?

Absolutely! Let us know the kit and any details and we'll get it to you. 

Where can I leave feedback on experience with the AKU team?

We hope you enjoyed making teamwear with us! Or maybe you have had an experience that we can improve on. We'd love to hear from you either way. Fill in this quick online form here or email us on info@akuonline.com to give us any personal feedback that you'd like to share. Otherwise you can leave a public review on our Facebook here.

We want to work with you! How can we collaborate on a project?

At AKU we pride ourselves on our work with community and we're always look for the next exciting collab whether it's a small grassroots football team or a league between friends. Send us an email at info@akuonline.com or Facebook message here.

If you have a question that is not here we'd love to answer it for you. Email us on info@akuonline.com or send us a message through our Facebook and we'll get back to you as soon as possible.